Plant-Ditech services
At Plant-Ditech, we place the customer at the center of everything we do, guiding them through every stage—from system design and installation to experiment planning and execution. Each customer is paired with a dedicated service representative who knows both the system and their unique needs, ensuring consistent, personalized support. Our team is committed to providing fast, effective assistance with any issues that arise, minimizing any disruptions, and enhancing your research capabilities.
cloud services
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Alerts:
Irrigation Alerts:
Daily email notifications on experiment-related issues, such as irrigation drainage, unusual plant behavior, failure to meet expected conditions, and more.
Experimental Alerts:
Customizable daily email updates on experiment progress. For example, you can set alerts for minimum or maximum thresholds for parameters like weight, transpiration, VWC, plant growth, and more.
Database: A backup software solution that allows you to easily restore the experiment’s design data locally in the event of computer crashes or other malfunctions
API services: Enables automatic data and functionality exchange between SPAC analytics and third-party software, enabling automate the data flow and efficient collaboration between them.
serVIce care plan
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Extended parts warranty: Under the Service Care plan, you’ll receive an extended parts warranty. Anymalfunctions or defects will be repaired or replaced at no cost.
Remote Support: our technical support team will assist with troubleshooting, product inquiries, advisory
on system operations, and experimental setup throughout the plan term.
user training
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Users training: Access to an online training course. This course offers both theoretical and practical information about the platform and SPAC analytics.
layout system design
Custom design: Personal planning according to the habitat area, including illustration and exact measurements for installation.
Installation support
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Installation the Planetary system is not complex and does not require special technical skills. In any case, you will receive:
Installation guide: A detailed installation guide with everything you need to know and more
Personal technical advisor:
A personal consultant will be available to answer any questions and assist with the installation process, as well as provide support during the trial.
Knowledge Center
Our Knowledge Center provides a wealth of resources, including training materials, application guides, how-to guides, maintenance instructions, and troubleshooting tips-all designed to help you get the most out of your experience.
Contact form
Common questions
How can I contact customer support? – You can fill our contact form or contact us here: customer-relations@plant-ditech.com
How quickly do you respond to inquiries? – Our response time is usually within hours.
Where can I find user guides or tutorials? – During the installation of the PlantArray, you will receive a variety of dedicated training videos, along with close support from our customer service team
What tools or technologies do you use? – We offer support by Phone, WhatsApp and email.
Do you offer expedited services? – Yes we do, please fill the contact form for more information.